Darsell Karringten challenges audiences to consider their career as a
calling and to focus their contribution on the accomplishment of the organization's
vision and mission. He shows how success comes to those who develop long-term
collaborative relationships while in the service to others.
A powerful motivator, Darsell captivates his audiences with enthusiasm,
humour and unsurpassed dedication to the Power of Purpose.
Customer Service: Evolution or Revolution
Customer service is the critical component necessary for the success of any business today. Service is truly the competitive edge. That is of course unless you are fortunate enough to be the rarest of organizations that do not need anyone or anything.
Such an organization would control the marketplace to the point where companies and/or people would need what you have so badly that they will flock to your organization to get whatever it is you have to offer, no matter how they were treated. If this describes your current situation, then this message does not pertain to you.
This message is intended for companies that rely on service as the measuring stick for success. Customers come in all shapes, sizes, preferences, likes, dislikes, quirks etc. Your ability, as a company, to meet or exceed these needs will determine how loyal these customers will be to you. This brings us to a very important point.
There is a great deal of emphasis put on external customer service and not enough put on an equally if not more important customer and that is the one on the inside of your establishment, the internal customer. The fastest way to grow your external customer base is to grow the one you have on the inside, the internal customer. Satisfied internal customers can and will promote your company well past the hours they are compensated for and they are glad to do it. If by chance they are dissatisfied, they can do the opposite just as quickly.
The organizations that have an easier time retaining their key people are the ones that embrace the concept of the importance of both internal relationships and external customers. This one-day eye opening workshop will draw your attention to the impact organizational culture has on customer service.
A toxic Organizational Culture will by its very nature
create obstacles and barriers that typically block a less inventive employee's
ability to generate service levels that result in customer satisfaction.
Service is to profit like Oxygen is to fire!
Time, Priority and Life Management
Don't get caught up in the trap of being active, instead, focus on your ability to be productive.
There is a vast difference between being active versus the need to be bottom line results oriented.
So many managers fall into the trap of clocking employee hours as a way of keeping track of employee contribution. Nothing could be further from the truth. There are employees that can do more in one day in terms of measurable results than others can produce in a week.
Every action taken should be measurable, and be able to be tracked to the bottom line of the organizations we serve. Find out how the consistent top performers we read about in books and magazines make their way to the top of their industry each year. Learn the same techniques they have used to achieve greatness.
Everyone should consider this example. What would be the point of buying a home if twenty years down the road it kept the same value as the day you bought it.
The same rule applies to an employee. Why would you hire someone, if their contribution at the end of the year was equal to what you paid them in terms of wages and benefits? That would be termed "a poor return on your investment".
This is a powerful one day seminar that contains the strategies that will allow you to immediately increase your productivity and achieve the results you deserve.
Manage your Time! Change your life!
Breakthrough Coaching Skills for Managers
Management means: To get things done through other people.
Coaching skills are desperately needed today more than ever before. The differences in today's workforce are discussed and written about time after time and at great length.
Those of us that we were in business 20 years ago could use 20 year old methods to get things done. Today those methods are failing miserably. Nothing is like it was. In order to succeed in today's climate, we need a new management model in order to get the best from our people. Coaching is that model.
A Strong leadership is mandatory for setting the Vision and direction of any venture. However, a good management team is the critical ingredient to the ongoing success of today's demanding organizations.
The reason for the existing 20 year gap is we have not spent enough time preparing our potential leaders for positions of authority and responsibility. Our companies grow sometime by plan and many times by luck which invariably creates the need for new positions.
The need to fill these newly created positions forces us to take someone from amongst the ranks and put them in a position of authority. Their lack of understanding of the ins and outs of such a position sets them up most times for failure. Without the skills they need in order to succeed at this new position they immediately find themselves in real trouble.
You wouldn't put your 16 year old on the L. A. Freeway without driving preparation, so why would you send a "babe in the woods" out to direct the efforts of others without the same preparation.
After more than 15 years of coaching I have found, it takes a lot less energy to coach than it does to manage. A skilled coach can help an employee set very specific goals and targets for themselves and at the same time have the employee hold themselves accountable for the outcome.
Wouldn't it be a new day if you, as the manager, could help create a group of self motivated, self directed employees? One thing I know for sure is, you can't do it all by yourself. Managers need a new set of skills to ensure them that the people they depend upon will get things done.
For leaders and managers that are serious about taking
your organizations to the next level, this 2 day intensive workshop will
stimulate new thoughts and approaches to the way you currently interact
with your direct reports.
